Privacy policy

  1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. If cookies are not required for the provision and use of our website or services, we will ask that you consent to their use when you first visit our site.

1.4    Our website incorporates privacy controls which affect how we will process your personal data. You can use the privacy controls to specify whether you wish to receive direct marketing communications or limit publication of your data. Our site provides access to the privacy controls.

1.5    In this policy, “we”, “us” and “our” refer to TheMarketingHeaven.com. See Section 13. for more information about us.

  1. Credit

2.1    This document was created by Docular

  1. How we use your personal information

3.1    In this Section 3 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

3.2    We may process data about your use of our website and services (“usage data“). Your IP address, geographic location, browser type, version, operating system and referral source may be included. This information can also include page views, page views, and information about your service usage patterns, such as the frequency, timing and pattern. Our analytics tracking software is the source of the usage data. This usage data could be used for analysis of website and service use. Our legitimate interests, which include monitoring and improving our website or services, are the legal basis for this processing.

3.3    We may process your account data (“account data“). You may have your email address and name included in the account data. You or your employer are the data sources. The account data can be used for operating our website, providing services, ensuring security of our website and services as well as maintaining back-ups and communicating with you. The legal basis for processing your account data is to perform a contract between you or us, and/or take steps at your request to enter into such contracts.

3.4    We may process your information included in your personal profile on our website (“profile data“). Your name, address and telephone number may be used to create your profile. Profile pictures can also include gender, date of birth and relationship status. Your profile data could be used to enable and monitor your use of our website or services. This data processing can be based on the performance of a contractual relationship between you and us, and/or taking steps at your request to enter into such contracts.

3.5    We may process your personal data that are provided in the course of the use of our services (“service data“). Service data could include [specify data]. You or your employer are the sources of the service data. This service data could be used to operate our website, provide our services, ensure security, maintain back-ups of databases, communicate with you, and other purposes. This processing takes place on the basis of a contract between us and you, or taking steps to enter into one at your request.

3.6    We may process information that you post for publication on our website or through our services (“publication data“). This publication data could be used to enable such publication or administer our website and services. This processing is legal and serves our legitimate interests.

3.7    We may process information contained in any enquiry you submit to us regarding goods and/or services (“Get enquiry data“). This data can be used to offer, market and sell relevant goods or services to you. Consent is the legal basis for this processing.

3.8    We may process information relating to our customer relationships, including customer contact information (“Customer relationship data“). Customer relationship data could include your name, employer, your job title/role, contact details, and information found in communications between you and your employer. Your employer or you are the source of customer relationship data. Customer relationship data can be used to manage our customer relationships, communicate with customers, keep records of communications, and promote our products and services. This processing is legal and serves our legitimate interests.

3.9    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). Your contact information, card details, and transaction details may be included in the transaction data. The data could be used to supply the goods or services purchased and keep proper records. This processing may be legal if it is necessary to perform a contract between you or us, or take steps, upon your request, in order to enter into such contracts, and for our legitimate interests, namely, the proper administration of this website and business.

3.10  We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). Notification data may be used for sending you newsletters or notifications. This data processing can be based on the performance of a contractual relationship between you and us, and/or taking steps at your request to enter into such contracts.

3.11  We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data could include the content of the communication and any metadata. Our website will automatically generate metadata for communications made through the website contact form. This correspondence data could be used to communicate with you or for record-keeping purposes. This processing is legal and serves our legitimate interests.

3.12  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. This processing is legal based on our legitimate interests. These include the protection and assertion our legal rights, as well as your legal rights, and those of others.

3.13  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. Our legitimate interests are the legal basis for processing, which is to protect our business from risks.

3.14  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.15  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

  1. Don’t give out your personal information to anyone

4.1    We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3    We may disclose your order details and social media profiles to our suppliers or subcontractors insofar as reasonably necessary for processing and delivering your order.

4.4    Financial transactions relating to our website and services are handled by our payment services providers, 2Checkout.com Inc, and others. Our payment service providers will only share transaction data to process your payments, refund such payments, and deal with queries and complaints relating to such payments or refunds. Our website contains information regarding the privacy policies and practices of payment service providers.

4.5    We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services.

4.6    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. If we need to disclose personal data in order to defend or establish legal claims, either in court proceedings or administrative procedures, we may.

  1. International transfers your personal data

5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2    We and our other group companies have offices and facilities in the United Kingdom. The European Commission has taken an “adequacy judgment” in respect of the data protection laws for each of these nations. The appropriate safeguards will ensure that transfers to these countries are protected, including the use of standard data privacy clauses approved or adopted by the European Commission. A copy can be found on our website.

5.3    The hosting facilities for our website are situated in United States. The European Commission made an “adequacy determination” regarding the data protection laws in each of these countries. The appropriate safeguards will ensure that transfers to these countries are protected, including the use of standard data privacy clauses approved or adopted by the European Commission. A copy can be found on our website.

5.4    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot stop the misuse or use of these personal data by others.

  1. Personal data deletion and retention

6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3    We will retain your personal data as follows:

(a)    order details will be retained for a minimum period of 5 years following the date of order being made, and for a maximum period of 20 years following the date of order being made.

6.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. The following criteria will be used to determine the period for which your personal data will be retained in these cases:

(a)    the period of retention of personal details will be determined based on order frequency.

6.5    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. Modifications

7.1    We may update this policy from time to time by publishing a new version on our website.

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3    We may notify you of changes to this policy by email or through the private messaging system on our website.

  1. Your rights

8.1    In this Section 8, we have summarised the rights that you have under data protection law. We have not included all details in our summaries because some of these rights are complex. To fully understand these rights, please refer to the applicable laws and the guidance issued by the regulatory authorities.

8.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)     the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

8.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. The additional information you need includes the reasons for the processing, the types of personal data involved and the recipients. We will provide you with a copy your personal data, provided that the rights and freedoms are not compromised. You will receive the first copy free of cost, however additional copies may incur a fee. Visit www.yourpersonaldata.com to access your data. http://themarketingheaven.com/my-account/ When you log in to our site.

8.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5    In some circumstances you have the right to the erasure of your personal data without undue delay. These are the following: your personal data are no more necessary in relation to their purposes; you withdraw consent for consent-based data processing; you object under certain rules and regulations of applicable data protection laws; the processing is directed marketing; or the personal data were unlawfully processed. There are some exceptions to the right of erasure. There are three exceptions to the general exclusions: where processing is required for exercising the rights of freedom of expression, information, compliance with legal obligations; or for the establishment and defense of legal claims.

8.6    In some circumstances you have the right to restrict the processing of your personal data. These circumstances include: contesting the accuracy of personal data; processing you object to erasure; personal data are no longer needed for our purposes but you need them for the establishment, exercise, or defense of legal claims; and your objection has been raised. We may store your personal data even if processing is restricted by this reason. It will be processed only with your consent. We may also use it to establish, exercise, defend or defend legal claims. To protect the rights of other natural or legal persons.

8.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you file such an objection, we will not process your personal information unless we have compelling legitimate grounds to do so.

8.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). We will stop processing your personal data if you object to this.

8.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

If such processing is automated, you have the right of access to your personal data in a structured, machine-readable, and commonly used format. This right does not apply to cases where it would adversely effect the rights and freedoms or others.

8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. This can be done in the EU member country of your habitual residence, the place where you work or the location of the alleged violation.

8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. The lawfulness of the processing prior to withdrawal will not be affected by your withdrawal.

8.13  You may exercise any of your rights in relation to your personal data by contacting us here: http://themarketingheaven.com/contact-us/.

  1. About cookies

9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. When a browser requests a webpage from the server, the browser sends the identifier back to the server.

9.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies we use

10.1  We use cookies for the following purposes:

(a)    authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b)    status – we use cookies to help us to determine if you are logged into our website;

(c)    personalisation – we use cookies to store information about your preferences and to personalise the website for you;

(d)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e)    advertising – we use cookies to help us to display advertisements that will be relevant to you;

(f)     analysis – we use cookies to help us to analyse the use and performance of our website and services; and

(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

  1. Our service providers may use cookies

11.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2  We use Yandex Metrix to analyse the use of our website.. This service uses cookies to gather information about website usage. Information about your website is collected to create reports. . The privacy policy for this service provider can be viewed at https://metrica.yandex.com/about/info/privacy-policy.

  1. Cookies Management

12.1  Most browsers allow you to refuse to accept cookies and to delete cookies. You can do this with different browsers and versions of browsers. These links provide the most up-to-date information on blocking and deleting cookies:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari);

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2  Blocking all cookies will have a negative impact upon the usability of many websites.

12.3  If you block cookies, you will not be able to use all the features on our website.

  1. Our details

13.3  You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form; or

(c)    by email, using the email address published on our website from time to time.

  1. Data protection officer

14.1  Our data protection officer’s contact details are available by request through our contact form at: http://themarketingheaven.com/contact-us/.