PRIVACY POLICY
Welcome to The Marketing Heaven!
The Marketing Heaven deeply values your privacy and the protection of your personal data. This privacy policy details the information we collect, the methods we use to obtain it, the purposes for which we use it, the process by which we obtain your consent, the period for which we retain it in our databases and, if necessary, with whom we share it.
By using the website and services, you are accepting the practices described in this privacy policy. Your use of the website is also subject to our terms and conditions. In this privacy policy, the words “website”, refer to The Marketing Heaven’ website, “we”, “us”, “our”, and “The Marketing Heaven”, refer to 
, and “you”, “client”, and “user”, refer to you, the user or client of The Marketing Heaven.
This privacy policy may change from time to time. Your continued use of the website and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable state and federal privacy and data protection laws and regulations, and specifically with the Data Protection Act 2018 (UK regulations) and the General Data Protection Regulation (GDPR – European regulations).
- GENERAL INFORMATION
The personal data of users that are collected and processed through:
Will be under the responsibility and in charge of:
- Contact: https://themarketingheaven.com/contact-us/
- HOW WE OBTAIN YOUR CONSENT
By visiting the website, registering as a user, purchasing a campaign and contacting us via our contact form or contact information, you agree to our collection, storage and use of your information as set out in this privacy policy. You may withdraw your consent at any time by sending us your request through our contact information.
- TYPES OF INFORMATION COLLECTED
The information we collect from our users helps us to continually improve the user experience on the website and provide our services appropriately. These are the types of information we collect:
Information you provide to us. You provide information when you visit the website, register as a user, purchase a campaign and contact us via our contact form or contact information. As a result of those actions, you may provide us with the following information:
- First and last name
- Username
- Company name
- E-mail address
- Phone number
- Street address
- Your social media profile links
- Any additional information related to you that you provide to us directly or indirectly through our website.
The Marketing Heaven will not collect any personally identifiable information about you unless you provide it voluntarily.
Usage Data: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.
In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.
In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.
Google Analytics. This website uses Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google Analytics uses “cookies”, which are text files placed on your browser, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Please consult Google’s privacy policy here:
Clicky: Clicky is an analytics tool that we use to track user traffic and behaviour on our website. This service collects information such as IP address (anonymised to protect privacy), browser and device details, pages visited, time spent, and traffic source (such as external links or search engines). This data is used to analyse site performance and improve the user experience.
Further details can be found in Clicky’s privacy policy:
Sendgrid: Sendgrid is our email service provider. We use it to manage the sending of emails to users, including newsletters and updates. Sendgrid processes information such as the recipient’s email address, email open data, clicks on links within the email, as well as IP address, general location derived from the IP and information about the device and browser from which the email is interacted with. This data helps us measure the effectiveness of our email campaigns and improve communication with users.
More information is available in Sendgrid’s privacy policy:
Knownhost: Knownhost is the hosting service we use to maintain the operation of our website. This provider may process technical data such as IP address, browser, operating system and device information, as well as access logs including connection times and requests made to the server. This information is used to ensure the security and availability of our website at all times.
You can review more details in Knownhost’s privacy policy.
Cloudflare: Cloudflare is a security and performance optimisation service that we use to protect our website and improve loading speed. Cloudflare collects data such as IP address, approximate IP-based geolocation, browser and device information, and data about web page requests and network traffic. This data is essential to ensure the security of the site against attacks such as DDoS and to improve the efficiency of the site.
For more information, please see Cloudflare’s privacy policy.
Payment Data: Payment Data refers to information related to payment information, such as your name, email address, telephone number, card number, expiry date, security code, etc., depending on the payment method selected by the user to purchase our services. Your payment details will be processed by the payment processors available on this website, who will process and store your details securely and solely for the purpose of processing the purchase of our plans. The Marketing Heaven reserves the right to engage any available payment processor.
Check the privacy policy of Trustap, CoinPayments and Paymentwall here:
- https://www.trustap.com/privacy
- https://www.paymentwall.com/privacypolicy
- https://www.coinpayments.net/help-privacy
Contact Information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any The Marketing Heaven server and will be stored on the respective server of our email service.
- HOW LONG WE KEEP YOUR DATA
Personal data provided by our users and clients through our website and the use of our services will be retained for as long as necessary to fulfil the legitimate purposes described in this policy in section 5 or until the user or client stops using our services, closes the user account and/or requests deletion of their data. In any case, user and client data will not be retained for a period longer than 5 years (maximum retention period). The Marketing Heaven may retain personal data for a longer period provided that the user has consented to such processing and as long as such consent is not withdrawn. In addition, The Marketing Heaven may be obliged to retain personal data for a longer period if this is necessary in order to comply with a legal obligation or by order of an authority or if it’s deemed necessary for fraud prevention. Once the maximum retention period has expired, or user requests the deletion of their data, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted once the retention period has expired.
- HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)
In general, we use the data we collect primarily to provide, maintain, protect and improve our website and to provide our services properly. We use the data collected through our website as described below:
- Facilitate user registration on the website.
- Provide our services appropriately (campaigns).
- Process payments for our services.
- Understand and improve your experience using our website and services.
- Respond to your comments or questions through our contact information.
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
- Send you relevant information about our website and services.
- Marketing purposes of The Marketing Heaven.
- Conduct fraud prevention screening and activities
- Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.
- Process and respond to requests related to users’ privacy rights.
- Protect, investigate and deter fraudulent, unauthorised or illegal activities.
- HOW WE SHARE INFORMATION
Information about our clients is an important part of our business, and we are not in the business of selling it to others. We share client information only as described below.
Third-Party Service Providers. We use third party services to perform certain functions on our website. Some of these functions and services include website hosting (KnownHost, Cloudflare), payment processing (Trustap, CoinPayments, Paymentwall), sending emails (SendGrid), and data analysis (Google Analytics, Clicky).
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Email Communications: By providing your email address, you consent to receive relevant content, notifications, and information from us. As a result, your email address may be shared with third-party bulk email service providers solely for the purpose of sending you these communications (SendGrid). If you wish to stop receiving emails from The Marketing Heaven, you can unsubscribe at any time by using the “unsubscribe” link in the emails or by submitting a request through our contact information.
See SendGrid’s privacy policy here:
Indirect employees: Some of our employees operate under B2B contracts and are not direct employees of The Marketing Heaven. However, these employees may need access to customer data to process orders. This includes information necessary to ensure the proper execution of contracted campaigns.
Marketing campaign providers: The marketing campaigns we offer are managed in part by external providers. We share with these providers only links to customer profiles, posts or social media content, and we do not share any other personal information. This is done solely for the purpose of running the campaigns effectively.
Business Transfers. In the event The Marketing Heaven creates, merges with, or is acquired by another entity, your information will likely be transferred. The Marketing Heaven will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.
Protection of The Marketing Heaven and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of The Marketing Heaven, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Anonymous Information. The Marketing Heaven uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
- LEGAL BASES FOR PROCESSING
We process our users’ personal data on a number of legal bases, in accordance with applicable data protection regulations, such as the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (UK Regulations). The legal bases on which we rely include the following:
- Performance of a contract: We process personal data where necessary to fulfil our contractual obligations. This includes managing and executing requested marketing campaigns, processing orders and communicating with customers.
- Legitimate interests: We may process data where it is necessary for The Marketing Heaven’s legitimate interests, provided that these are not overridden by the user’s rights and freedoms. This includes using data to improve our services, perform traffic analysis through tools such as Clicky and Google Analytics and ensure the security of our website through services such as Cloudflare.
- Consent: In some cases, we may ask for your explicit consent to the processing of your data, such as in the case of email marketing communications via Sendgrid. You have the right to withdraw your consent at any time.
- Compliance with legal obligations: In certain situations, we will process users’ personal data to comply with applicable legal regulations or in response to requests from governmental authorities.
These legal bases ensure that the processing of your personal data by The Marketing Heaven is carried out lawfully and in compliance with applicable data protection laws.
- DATA BREACH NOTIFICATIONS
In the event of a security breach that compromises the confidentiality of the personal data of our users, The Marketing Heaven undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.
- INTERNATIONAL DATA TRANSFER
By using our website, you acknowledge and agree that your personal data may be transferred to and processed outside the UK or the European Economic Area (EEA), in jurisdictions where data protection laws may differ from those applicable in your home country. This transfer is necessary because we use data storage and processing services that may have servers located in different regions of the world, including countries outside the UK and the EEA.
The Marketing Heaven is strongly committed to ensuring that, in any international transfer of your data, appropriate security measures are in place and that such transfers are carried out in accordance with relevant data protection legislation, such as the General Data Protection Regulation (GDPR) and UK regulations. To this end, we ensure that we use third party services and providers whose practices, privacy policies and terms of service comply with personal data protection regulations.
While data protection laws in other countries may not offer the same level of protection as those in the UK or EEA, The Marketing Heaven is committed to taking all reasonable precautions to ensure that your data is treated securely and in accordance with applicable privacy protection principles at all times.
- PROTECTION OF YOUR INFORMATION
At The Marketing Heaven, we are strongly committed to protecting your personal information and have implemented a number of measures designed to safeguard it against unauthorised access, alteration, disclosure or destruction. We only grant access to your personal information to those outside persons or services who have a legitimate need to know and in accordance with our privacy policy. This access is strictly limited to what is necessary to fulfil our contractual obligations or provide the requested services.
To protect your data, we use encryption technologies during transmission, such as SSL (Secure Sockets Layer), which ensures that any information exchanged between your browser and our servers is protected and encrypted. In addition, we employ advanced security systems, including firewalls, intrusion detection systems and network segmentation practices, to minimise the risk of unauthorised access.
Despite these measures, it is important to understand that no method of transmission over the Internet or electronic storage can guarantee 100% absolute security. While we at The Marketing Heaven strive to implement commercially viable and up-to-date data protection methods, we cannot offer a full guarantee of the security of your personal information.
We undertake not to sell, distribute or transfer your personal data to unauthorised third parties unless we have your explicit consent or are legally obliged to do so. Any third party with whom we share data will be required to comply with our strict privacy policies and security standards to ensure that your information is kept secure at all times.
- PRINCIPLE OF ACCOUNTABILITY AND DATA MINIMISATION
At The Marketing Heaven, we act in accordance with the principle of accountability as set out in the General Data Protection Regulation (GDPR) and UK data protection regulations. This means that we are responsible for ensuring that the processing of personal data is carried out lawfully, fairly and transparently at all times.
We are committed to implementing appropriate technical and organisational measures to protect the personal data we handle, ensuring that only data necessary for the legitimate purposes we have communicated are collected and processed. In addition, we document all our data processing activities and periodically review our policies to ensure that they remain compliant with applicable regulations.
We take responsibility for demonstrating that our practices comply with the key principles of the GDPR, such as data minimisation, accuracy, integrity and confidentiality. Should any issues arise in the processing of personal data, we will act proactively to resolve them and protect the rights of users by providing clear mechanisms for them to exercise their rights in relation to their personal data.
- RIGHTS
Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:
- Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
- Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
- Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
- Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
- Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
- Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
- Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
Users or holders of personal data provided through the website may exercise these rights over their personal data at any time and without limitation, by sending their request through the contact form that appears in the contact section of this policy. The request to exercise your rights will be dealt with and answered within 10 working days of sending the request.
- RIGHT OF EDITING AND DELETION
We are committed to ensuring that our users maintain control and accuracy of their data. We therefore grant users the explicit right to modify or delete any personal information they have provided to the website.
Users can exercise this right directly through their user account by facilitating the editing or deletion of their data. In the event that certain requests cannot be handled through the user account, users may contact us through our contact form to make the necessary edits or deletions.
Our approach is designed to ensure that users have ongoing and effective control over their data, allowing them to manage their information in a way that protects their privacy and autonomy.
- COMPLAINT TO THE INFORMATION COMMISSIONER’S OFFICE (ICO)
If you believe that The Marketing Heaven ‘s processing of your personal data does not comply with the requirements of the General Data Protection Regulation (GDPR) or UK data protection regulations, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO is the UK supervisory authority responsible for enforcing compliance with data protection regulations.
You can lodge a complaint directly via the ICO website or by contacting them via the means provided on their official website. We encourage you to contact us first to try to resolve any concerns or issues you may have about the processing of your data, but in any event, you have the right to contact the ICO if you feel it is necessary.
For more information on how to make a complaint, you can visit the ICO website: https://ico.org.uk.
- PROTECTION OF CHILDREN’S ONLINE PRIVACY
We strictly comply with the requirements of national and international data protection regulations, including the General Data Protection Regulation (GDPR) and UK regulations, regarding the protection of children’s personal data. These regulations establish specific safeguards to ensure that children’s information is treated with the highest level of protection and confidentiality.
At The Marketing Heaven, we do not knowingly collect personal information from children under the age of 13, which is the minimum age permitted by law to collect and process information without the express consent of a parent or legal guardian. We understand the importance of protecting the privacy of children and have taken strict measures to ensure that this does not occur on our website and services.
If we discover that a child under the age of 13 has provided us with personal information, we will take immediate steps to delete that information from our systems and databases. We may also request age verification if there is any suspicion that the data collected belongs to a minor. In the event that deletion of a child’s information is required or if a parent or guardian has concerns about the processing of a child’s data, we encourage them to contact us directly to ensure that appropriate action is taken.
In addition, we regularly review our policies and procedures to ensure ongoing compliance with all data protection laws relating to children, and we are committed to ensuring a safe and compliant environment.
- THIRD PARTIES
Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that The Marketing Heaven collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. The Marketing Heaven does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. The Marketing Heaven is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website.
- CHANGES TO PRIVACY POLICY
We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.
- CONTACT INFORMATION
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:
Contact: https://themarketingheaven.com/contact-us/